Zen Co., Ltd. (hereinafter referred to as "the Company") recognizes the importance of the personal information obtained from everyone and considers its protection to be a fundamental part of our business activities and one of our most important management challenges.
In order to provide everyone with safe, secure, and reliable services, we have established the following basic policy, which is thoroughly communicated to all employees and strictly observed.
1. Basic Policy
- The Company shall comply with the Act on the Protection of Personal Information and other related laws, regulations, and norms. We shall establish internal regulations regarding the protection of personal information (hereinafter referred to as "Company Regulations"), implement and maintain them, and strive for continuous improvement.
- The Company shall establish a management system for the protection of personal information and ensure that all officers and employees are aware of and comply with the Company Regulations.
- The Company shall handle personal information within the scope of the purposes of use clearly indicated to the customer. We shall not disclose or provide personal information provided by customers to any third party except with the customer's consent or for a legitimate reason.
- The Company shall maintain personal information in an accurate and up-to-date state, strive to prevent unauthorized access to personal information, as well as the leakage, loss, or damage of personal information, and continuously implement improvements and corrections to enhance information security.
- The Company shall respond sincerely and promptly to inquiries and requests for disclosure, etc., regarding personal information from customers.
Established: October 31, 2021
Hiromi Tanno, Representative Director, Zen Co., Ltd.
2. Purpose of Use of Personal Information
When customers provide us with personal information, the Company shall clearly indicate the purpose of use in advance and use it within that scope. If it becomes necessary to use a customer's personal information beyond the scope of the pre-stated purpose, we shall notify the customer to that effect and obtain their consent before use.
The purposes of use for the personal information held by the Company are as follows:
[Personal Information Concerning Customers]
- Meetings and discussions with customers
- Shipping of products, materials, etc.
- Sending information about services, events, etc.
- Responding to inquiries and consultations
- Providing various membership services
- Service development, conducting surveys, and monitoring
- Fulfillment of contracts
3. Proper Acquisition of Personal Information
The Company shall acquire personal information through lawful and fair means.
4. Provision of Personal Information
The Company shall not disclose or provide customer's personal information to third parties except in the following cases:
- When the customer has given consent
- When required by law
- When necessary for the protection of human life, body, or property, and it is difficult to obtain the customer's consent
- When entrusting the handling of personal information within the scope necessary to achieve the purpose of use
- When business is succeeded due to merger, company split, business transfer, or other reasons
Regardless of the above (1), the Company may provide a customer's address, name, phone number, etc., to our affiliated companies or agents when it is determined appropriate for them to respond to service provision or inquiries. In this case, the customer may request the Company to stop providing personal information to such affiliated companies or agents.
5. Inquiries Regarding Personal Information
For inquiries regarding the disclosure, correction, or deletion of your personal information, please contact us via the Inquiry Form.
6. Other Matters
1. Access Information
This website may obtain access log information to provide better services. Please note this in advance. The acquisition of access logs is not intended to identify individual personal information.
2. Cookies
This website uses cookies in some parts to provide a more comfortable experience. Cookies and IP address information are not considered personal information as they cannot identify a specific individual on their own. You can decline cookies through your browser settings.